Privacy Policy

Fiona Dalziel Holistic Therapy Privacy Policy

This website is operated by Fiona Dalziel Holistic Therapy. I take your privacy very seriously therefore I urge to read this policy very carefully because it contains important information about on:

who I am,
how and why I collect, store, use and share personal information,
your rights in relation to your personal information, and
how to contact me and supervisory authorities in the event that you have a complaint.

Who am I?

Fiona Dalziel Holistic Therapy ('I" or 'me') collect, use and are responsible for certain personal information about you. When I do so I am regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and I am responsible as 'controller' of that personal information for the purposes of those laws.

The personal information I collect and use

a) Personal information you provide to me

I collect the following personal information that you provide to me:

Name, Postal Address, Email Address, Medical History

Some examples of when we collect this information include:

When booking an appointment or purchasing something from my online shop

b) Personal information you provide about third parties

If you give me information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.

How I use your personal information

I collect information about users for the following purposes:

To contact you from time to time about your appointment or your subscription.

To ensure that any treatments I am carrying out are suitable for your health and wellbeing
To send you details of special offers from time to time

Who your information may be shared with

I may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

I will not share your personal information with any other 3rd parties.

Marketing

I would like to send you information about products, services, offers, competitions and my business which may be of interest to you. Such information could be sent by post, email or text message.

I will ask whether you would like me to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact me using the details provided below.

Whether personal information has to be provided by you, and if so why

The provision of the following information is required from you:

Name, Address, Email Address, Mobile Telephone Number, Medical History (in relation to holistic therapy appointments)

This is to enable me to do the following:

Contact you in event of cancellation or issue with appointment or subscription

To ensure that any treatments I am carrying out are suitable for your health and wellbeing

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

I will hold your personal information for the following periods:

Name, Address, Email Address & Contact Telephone Number - for 6 years due to UK tax laws for retail transactions or as long as you are a client receiving holistic therapy treatments and then for 6 years.

These periods are no longer than necessary in each case.

Reasons I can collect and use your personal information

I rely on the following as the lawful basis on which I collect and use your personal information:

Consent

Legal obligation

Keeping your information secure

I have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. I limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

I will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

All data is stored on secure servers

I also have procedures in place to deal with any suspected data security breach. I will notify you and any applicable regulator of a suspected data security breach where I am legally required to do so.

Indeed, while I will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason I cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact me using the details below.

Transfers of your information out of the EEA

I will not transfer your personal information outside of the EEA at any time.

Children and the validity of consent

Where I obtain consent from any user I will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

fair processing of information and transparency over how I use your use personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require me to correct any mistakes in your information which I hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to me, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to my continued processing of your personal information
otherwise restrict my processing of your personal information in certain circumstances
claim compensation for damages caused by my breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please:

email, call or write to me
let me have enough information to identify you
let me have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
let me know the information to which your request relates

From time to time I may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

How to complain

I hope that I can resolve any query or concern you raise about our my use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 16/10/2020 and last updated on 10/11/2022

I may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. I will also attempt to notify users of any changes by:

By Email

Contacting us

If you have any questions about this policy or the information I hold about you, please contact me by:

e-mail: fiona@fionadalziel.com

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Our data protection officer is myself, Mrs Fiona Dalziel.